PRIVACY POLICY

LUMIÈRE FONCÉ ("we", "us", "our"), operated by BODDEPALLI YUVARAJ PAUL, is committed to respecting and protecting the privacy of our clientele worldwide. This Privacy Policy details the policies governing the collection, utilization, and safeguarding of your personal data when you explore our boutique website or purchase our bespoke creations.

1. Information We Collect

• Personal Contact Information: Full name, telephone number (+91 7989355066), shipping address, and email address (archieadams095@gmail.com) supplied during checkout or concierge inquiry.
• Billing & Payment Information: Payment processing is securely handled via certified tier-1 payment gateways. We do not store full credit/debit card numbers or sensitive banking credentials on our servers.
• Order & Sizing History: Details of couture garments purchased, bespoke silhouette measurements, and atelier correspondence.
• Technical Data: IP address, device specifications, browser type, and cookie identifiers collected to ensure optimal website performance and fraud prevention.

2. Purpose of Data Processing

Your personal data is collected and utilized solely for:

• Processing, tailoring, packaging, and delivering your bespoke orders.
• Transmitting order confirmations, invoices, tracking details, and shipment status alerts.
• Providing responsive customer concierge service via archieadams095@gmail.com and +91 7989355066.
• Complying with statutory tax, invoicing, and commercial accounting regulations.

3. Data Sharing & Security

We do not sell, rent, or trade your personal data. Data is shared exclusively with vetted logistics carriers for express delivery, and payment processing institutions to authenticate transactions under 256-bit SSL encryption.

4. Your Rights & Inquiries

You retain the right to review, rectify, or request deletion of your personal data stored within our records. For any privacy requests, please reach our designated Data Compliance Officer:

TERMS OF SERVICE

Welcome to LUMIÈRE FONCÉ. These Terms of Service constitute a legally binding agreement between the customer ("you") and BODDEPALLI YUVARAJ PAUL ("Merchant"), governing your access to and use of this website, catalog offerings, and bespoke couture sales.

1. Acceptance & Eligibility

By browsing, accessing, or placing an order through this website, you confirm that you are at least 18 years of age or possess legal parental authorization, and agree to adhere to these Terms in full.

2. Product Availability & Pricing

All items in the LUMIÈRE FONCÉ catalog represent artisanal haute couture creations. We reserve the right to limit quantities per client. Prices are displayed in applicable currencies (EUR, USD, INR) and include or state applicable taxes before final checkout. We reserve the right to correct typographical pricing discrepancies prior to order fulfillment.

3. Order Acceptance & Payment

An order confirmation is generated upon authorized transaction completion through our certified payment gateways. We reserve the right to refuse or cancel any order suspected of fraudulent activity, unauthorized card usage, or inventory discrepancy, in which case full reimbursement is issued immediately.

4. Intellectual Property

All trademarks, digital silhouettes, imagery, audio compositions, brand insignias, and design works showcased on this site are the exclusive intellectual property of LUMIÈRE FONCÉ and BODDEPALLI YUVARAJ PAUL. Unauthorized reproduction, distribution, or derivative exploitation is strictly prohibited.

5. Governing Law & Dispute Resolution

These terms and all commercial transactions shall be governed by and interpreted in accordance with applicable consumer and commercial laws. For any dispute or clarification, contact BODDEPALLI YUVARAJ PAUL directly at archieadams095@gmail.com or +91 7989355066.

REFUND, RETURN & CANCELLATION POLICY

At LUMIÈRE FONCÉ, customer satisfaction is paramount. Operated by BODDEPALLI YUVARAJ PAUL, our atelier adheres to a transparent, fair, and seamless cancellation and return policy.

1. Order Cancellation Policy

• Prior to Dispatch: Customers may cancel an order at any time before the bespoke parcel has been dispatched from our atelier, without penalty or deduction.
• How to Cancel: Submit your cancellation request with your Order ID to archieadams095@gmail.com or call +91 7989355066. Upon cancellation, a 100% full refund is issued immediately.

2. Return & Exchange Policy

• We accommodate returns and bespoke size exchanges for all creations upon delivery confirmation.
• Condition Requirements: Garments must remain unworn, unwashed, unaltered, and with all atelier labels, safety tags, and bespoke black packaging intact.
• Items returned in damaged, soiled, or altered condition without prior notice may not qualify for full reimbursement.

3. Return Steps & Shipping

1. Send an email to archieadams095@gmail.com with your Order Number and reason for return or size exchange.
2. Our concierge will verify the request promptly and arrange reverse pickup or provide secure return postage instructions.
3. Once the returned parcel arrives at our inspection atelier and undergoes condition verification, your refund is approved.

4. Refund Settlement

Approved refunds are credited directly to your original method of payment (Credit/Debit Card, Net Banking, UPI, or Wallet) immediately upon atelier inspection approval. An electronic confirmation notice is dispatched to your registered email address as soon as reimbursement is submitted.

SHIPPING & DELIVERY POLICY

All LUMIÈRE FONCÉ orders, operated by BODDEPALLI YUVARAJ PAUL, are packed in signature bespoke black luxury packaging with white-glove inspection before leaving our distribution center.

1. Order Processing

Orders are verified, tailored, and packed upon payment confirmation. Each garment undergoes strict artisanal quality control before courier handover.

2. Shipping Timelines & Rates

• Domestic Express Shipping: Fast-track express delivery with live carrier tracking. Complimentary on all orders.
• International Air Express: Priority Air Express to North America, Europe (France, UK, Germany), UAE, and destinations worldwide.

3. Shipment Tracking

As soon as your shipment is dispatched, an automated email containing your tracking number and live tracking link is sent to your registered email address (with notifications sent from archieadams095@gmail.com).

4. Damaged or In-Transit Inquiries

In the event that your package experiences transit delays, damage, or concerns, immediately contact our concierge at archieadams095@gmail.com or call +91 7989355066. We coordinate directly with the carrier to ensure swift resolution or immediate priority remake.

CONTACT US & MERCHANT LEGAL DETAILS

For inquiries regarding bespoke garment orders, sizing consultations, order tracking, returns, cancellations, or partnership inquiries, reach out to our customer care team through any of the verified channels below:

• Merchant Legal Entity: BODDEPALLI YUVARAJ PAUL
• Brand Name: LUMIÈRE FONCÉ
• Registered Commercial Address: Visakhapatnam, Integrals, Pataparadesipalem, Andhra Pradesh 530048, India
• Official Support Email: archieadams095@gmail.com
• Customer Service Phone / WhatsApp: +91 7989355066
• Design Inspiration: Paris Haute Couture & New York Contemporary Noir
• Concierge Availability: Available across France Time & New York Time. All email and phone inquiries receive prioritized concierge attention.